Protection of your privacy is important to us. This Privacy Policy explains why we collect information about your health, how this information is collected and used, and to whom it might be disclosed. It also outlines how you can make a complaint in relation to a breach of privacy legislation..
Collection and use
We collect information in a number of ways, such as over the phone, in writing, or over the internet. This is used for the purpose of providing treatment to you and is handled in accordance with the Australian Privacy Principles.
Personal information such as your name, contact and health insurance details will be used for the purpose of addressing accounts to you, processing payments and corresponding with you about our services and any matters relating to your treatment.
Clinical information relating to your health and medical treatment is stored in encrypted, secure storage facilities specifically designed for the protection of private health information.
Appropriate technical and organisational security measures are in place to ensure that your personal information is securely held and protected against misuse, loss and unauthorised access, modification or disclosure. While we take all due care in protecting the security, confidentiality and privacy of the health information submitted by you, we cannot totally guarantee (a) that our systems will be completely free from third party interception (such as that information which is transmitted to us in unencrypted email form), or (b) that your information will not be read or damaged (eg in the event of a malicious cyber-attack). We do take all reasonable steps to prevent such risks, including but not limited to the use of up to date anti-virus software, business associate agreements with our storage providers undertaking to store data according to acceptable standards, data encryption, authentication and limited staff access to clinical records.
Disclosure
We may pass on your information to other organisations or clinicians if deemed necessary for your medical treatment, or where required by law. We impose security and confidentiality requirements on how outside parties handle your personal information.
Security
The security of your Personal Information is important to us. This website is encrypted with an SSL Certificate which provide the highest levels of industry standard security in order to secure your information. Anyone can identify if a website is secure. By viewing the browser address bar, you will see HTTPS. This means the website has a certificate installed.
Google Analytics – Cookies
This website uses Google Analytics, a web analytics service provided by Google, Inc.(“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Correction?
We will take reasonable steps to ensure that all personal information we collect, or use is accurate, complete, up to date and stored in a secure environment. Please advise us of any inaccuracy in your health information in writing or by contacting (03) 9923 8070 and we will correct your records accordingly.
Changes To This Privacy Policy
This Privacy Policy is effective as of 22/02/22 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Complaints
Should you have any concerns about our management of your health information, please do not hesitate to raise these matters with us. Complaints can be made by sending a written complaint to the address below. We will respond as soon as reasonably practicable and attempt to resolve it in accordance with our complaints handling procedures.
Contact
Please direct any queries, complaints, requests for access to medical records to:
Practice Manager
Dr Kaye Bowers Rooms
Suite 54 Cabrini Hospital
183 Wattletree Rd
Malvern Vic 3144
If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory (www.oaic.gov.au).